Voya Financial Reviews | voya.com @ PissedConsumer

Anonymous

Guest-5741480

Denver, Colorado

The Worst

Mar 27, 2024

1.0

After waiting weeks for a distribution check, I was asked to wait for another few days because they were experiencing "problems with mail delivery." When I asked for a tracking # they couldn't provide one because this company sent a distribution check by US MAIL WITHOUT ATTACHING ANY SORT OF TRACKING. An offer was made to direct deposit, if they stopped payment on the check, and after waiting another (5) days, a direct deposit would be issued, which would take of course, another 5-7 days. EXTREMELY POOR, POOR, service all the way around.

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Myanna Avi

Arlington, Texas

Hard to get my money out

Mar 18, 2024

1.8

Twice, it has taken at least six weeks to receive my RMD withdrawal. Customer service will only apologize but cannot explain why they have had to issue my check twice. Realize--they take the money out of your account and then sit on it for a few weeks.

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Susan P Fwa

Susan P Fwa |

North Charleston, South Carolina

I requested check to be sent to my home, representative said they would over night it. Lying clueless representative, turns out it’s going to take 3 mailing days. I paid the 1 st to be overnight. I

Feb 13, 2024

Read my confirmation number 866****T997 spoke to 20 different clueless people. They just keep passing me to another person who has no clue. I have 60 day to declare my income. So put that check on night. My money isnt making money because your company. Please make up the 2000 dollars that am not eating because of your company

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Pros:

Negative

Cons:

Negative

Preferred solution: Deliver product or service ordered

User's recommendation: I will be call the better business office

Keeta B

Bloomington, Minnesota

They took the premiums and claimed there was no insurance.

Jan 25, 2024

Paid premium for life changing event for my husband. Have chech stubs showing it taken out of my check. Later it was offered 10000 in stead of 5000. I optioned for that. Once again I have check stubs showing premium being taken out. Several Years later, they all they need a form of insurability . I filled it out. All of the sudden, they drop All my husband's life. They say he was uninsurablle. And they never took premiums. I have all the documents to prove.Abso

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Loss:

$1000

Preferred solution: Reinstate my husband's life insurance policy that I paid for with no more issues!

User's recommendation: No way. They are nasty liners that took my money.

Anonymous

Guest-5398577

Quincy, Massachusetts

Customer service representative

Dec 06, 2023

2.4

After trying to get in touch with Voya for 20 min!, I finally got a representative. Such a bad look for Voya. Cant handle customers? He was only able to get me to an independent agency. I was pissed at Voya, but he made me laugh. So he gets good review.

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Linda C Kcy

Awful. Didn’t pick up my call! Went right to give a review! I’m a Voya customer & this is how you reply to my request to talk to customer service.

Dec 06, 2023

I used your system to call for customer service. No reply. Went right to give a review. Absolutely worst customer service. Voya bad. Ill probably withdraw my $1M.

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Preferred solution: My advisor has left, need new one.

User's recommendation: Don’t use.

Karen D Cim

Karen D Cim |

Camarillo, California

Trouble cashing out an inherited account.

Aug 01, 2023

1.5

I have inherited my mom's account through Voya. I am trying to cash the account out and invest the money somewhere else. I have talked to Voya numerous times and every time I am directed, transferred, etc. to numerous different people. The last time I spoke with them I asked to speak to a supervisor because the issue I am having is not getting taken care of. When the rep came back and said there was not a supervisor available, I told her that I wanted to have the name of one person who could continue to work with me until the issue was solved. She beat around the bush, but basically told me there was no one available to fill that position. The issue I am having is that this particular account has a 3rd party administrator. The administrator that Voya has listed is not the 3rd party administrator, so the company they have listed can not give the sign off. I found the actual 3rd party admin and they sent the signed authorization to Voya. Voya still says that they need the 3rd party admin, but because it says the wrong one in their system they are not accepting the authorization of the actual administrator.

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User's recommendation: Don't do business with them unless you want the run around.

Anonymous

Guest-5029064

New York, New York

Poorest customer service

Aug 30, 2023

For last 3 days I have been trying to speak to customer service to open a self directed brokerage account with no success. I have been on hold for around an hour and have given up. I have retirement plan with Voya as I have no choice in this matter being the City of New York Employee. The day I retire I will move every penny out of their account.

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Renad Tvu

Dont pay claims its a ripoff comany

Mar 13, 2023

will not pay hospital claim and when i called about life insuance that i have pay for 5 yr she told me i have none were is my money going that i ;pay out of paycheck every month,. this comany is a big rip off.dont

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Preferred solution: Full refund

Anonymous

Guest-4104902

Port Charlotte, Florida

I can't even rate this company

Oct 26, 2022

My twins were working for a company that offered VOYA, voya signed them up without getting my consent as their legal guardian, the boys had no idea what they were signing up for because they were autistic. My one son passed away, it took forever for the legal idiots of VOYA to figure out. Now I have to wait for months before I get the inheritance basically I won't get a dime because they will lose the money that was supposed to go to my husband, my son and I asked to close the account that was illegally signed up for through Global Connections to Employmemt. my son will never see his money and they conned him into signing something he never even understood! They said he can't get it til he is 65, however he will pass long before that.

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User's recommendation: RUN AWAY

Anonymous

Guest-2977468

Poor service.

Oct 16, 2021

1.0

After five months of trying, I still can't access my account. Customer service reps on phone are worse than worthless.Stay away.

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Cons:

Lack of any customer service

Preferred solution: Deliver product or service ordered

Anonymous

Guest-2774014

Chester, Connecticut

Absolutely awful in paying death benefit

Aug 14, 2021

1.3

Not sure maybe 6 calls from me to them after submitting my claim . 7-10 days to review it states . Glad I started calling them when I did as while I still dont have my check 4 plus weeks later . Not sure it would even be in ten mail (if it really even is lol) Express mail was promise early this past week. Figured the way they handle stuff I better see if they did what was promised check left a day later than was told it would snail mail still waiting 7 days later . Thanks Voya really appreciate it

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User's recommendation: Don’t use Voya for anything

Vasilios Qdj

Conshohocken, Pennsylvania

Regarding a recent mailing for an address change

Aug 02, 2021

1.0

VOYA sent out a letter regarding an address change. They did not include a phone number. Googled VOYA phone called , waited 10 minutes to speak to someone then I was disconnected. Terrible customer service.

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User's recommendation: Do not do business with VOYA

Michael W Rwn

Michael W Rwn |

Bloomington, Minnesota

No customer service

Jul 06, 2021

1.0

Voya has exceptionally poor customer service. I have been told many times this year I would get letters explaining why my term life insurance has gone up over 500% in less than 4 years. There have been many increases including an increase of 200% within the last 1.5 months, and they have the gall to charge $3.50 for "Billing".

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Cons:

Not true to their word
No customer service
500 percent increase on 5 year term insurance

Preferred solution: Customer service and answers why 5 year term life has so many increases in 4 years, a total of over 500 %. I have been through hours of phone calls, emails and frustration!

User's recommendation: I would not recommend Voya to anyone.

Anonymous

Guest-2774500

Complaint

Aug 14, 2021

I had a Life Insurance Policy with Reliastar,which Voya has taken over,attempted to log-in they have the wrong birth date on file,so no log-in ?? this policy is 61 years old,and now they find out wrong birth date really???was told to contact the agent who is working from home now,attempted this got no-where,was also told to send picture of license to Reliastar to straighten this out,did this,its been 3 weeks now got noweher

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Cons:

No customer service

Preferred solution: Access to my account

User's recommendation: stay away from Voya,no customer service incompetent company

Anonymous

Guest-2621392

Memphis, Tennessee

They are sending "important documents" to the wrong address

Jun 19, 2021

I continue to get mail for the previous owners. These are some form of investment or retirement statements. Despite numerous requests to update their records, I still get this mail. The company has not bothered to respond. I've been trying to get this resolved of and on since moving here 5 years ago. I'll never put any of my money in Voya hands! Lousy service even on a simple address update. You would think the previous owner missed these important documents. Apparently not.

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User's recommendation: Avoid - poor communication / customer service

Contact Information

Website:

www.voya.com

Mailing Address:

5780 Powers Ferry Road

Atlanta, Georgia 10169

United States

Phone:

(844) 576-8692

Contact Voya Financial Customer Service

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Voya Financial

Voya Financial Overview

Top Voya Financial Reviews

"The Worst"

The Worst

Hard to get my money out

I requested check to be sent to my home, representative said they would over night it. Lying clueless representative, turns out it’s going to take 3 mailing days. I paid the 1 st to be overnight. I

They took the premiums and claimed there was no insurance.

Customer service representative

Awful. Didn’t pick up my call! Went right to give a review! I’m a Voya customer & this is how you reply to my request to talk to customer service.

Trouble cashing out an inherited account.

Poorest customer service

Dont pay claims its a ripoff comany

I can't even rate this company

Poor service.

Absolutely awful in paying death benefit

Regarding a recent mailing for an address change

No customer service

Complaint

They are sending "important documents" to the wrong address

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